![]() "Sir, I’ve been hacked this morning with one of your remote control programs," one e-mail to the company read. One victim took to Nanosystems' Facebook page to say, "i don't appreciate you calling and telling me my event logs were viruses!! SHAME ON YOU! I will NOT download your software!!" But the scammers convince him that he needs assistance. Usually they tell the victim they’re calling from Microsoft and that they have problems with the Windows license or that they have malware in the PC." Advertisement "Of course the user of the host PC has to authorize the inbound connection in order to allow the remote control. "The scammers use Supremo as a tool to get control of remote computers and steal passwords and other relevant information," he also said. They write us e-mails asking for refunds (the scammers make them pay for the support) or looking for further support." "Non-tech-savvy users are the weakest target and they easily misunderstand that we’re not affiliated with the scammers. ![]() "For us it's really frustrating," Digital Marketing Manager Davide Costantini of the Italy-based Nanosystems told Ars via e-mail. The same tricks can be used to steal users' passwords and private information.Ĭommonly used remote desktop programs include TeamViewer and LogMeIn, the latter of which posts a warning telling customers to beware of " malicious third parties posing as LogMeIn."Īfter our most recent story on this topic, we heard from the makers of a remote desktop tool called Supremo, another program used by scammers. The scammers pretend to fix the computer and charge its owner for the unnecessary and imaginary service. The scammers cold call people, tell them that harmless error messages in the Windows Event Viewer are actually signs of a major problem, and then convince them to install a remote desktop program that gives the scammer access to their computer. Further Reading How Windows tech support scammers walked right into a trap set by the fedsĪs we've written on numerous occasions, scammers have made an estimated tens of millions of dollars by tricking computer users into thinking their PCs are infected. ![]()
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